Docs

Documentation

Everything you need to get your team up and running on ClawScale.

Getting Started

What is ClawScale?

ClawScale is a managed, multi-user workspace that lets teams migrate their existing OpenClaw setup and use it collaboratively — with shared memory, admin controls, and role-based access.

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Migrating from OpenClaw

ClawScale is not built on OpenClaw's core engine — it is a separate platform. To get started, you will migrate your existing OpenClaw configuration, prompts, and data into your ClawScale workspace.

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Inviting your team

Once your workspace is set up, invite staff by email. Assign each member a role (Admin, Member, or Viewer) from the admin panel.

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Admin Guide

Setting up the admin panel

The admin panel lets you configure your workspace's AI persona, upload knowledge base documents, manage user roles, and view usage across the team.

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Knowledge base

Upload SOPs, product docs, and internal guides. ClawScale retrieves from your documents first before falling back to general knowledge.

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AI personas

Define the tone, constraints, and expertise of your team's AI. Different personas can be assigned to different roles or use cases.

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Managed Automation

Getting started with Palmos AI

Palmos AI is a software automation agent that helps SMBs automate customer support, sales workflows, and day-to-day operations. Connect it to ClawScale as a managed AI backend — no infrastructure to maintain, no models to configure.

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Connecting Palmos AI to ClawScale

Add Palmos AI as a backend in your ClawScale admin panel. Once connected, your team can interact with Palmos AI through any of ClawScale's 12+ supported messaging channels.

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Understanding OpenClaw Limitations

Why self-hosted OpenClaw is difficult to maintain

Every self-hosted OpenClaw deployment is different. When things break, tracing and fixing the cause is extremely difficult because OpenClaw's behaviour is probabilistic — it can change its own memory and responses over time.

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Local LLM performance issues

Running OpenClaw against a local language model often results in slow responses and degraded output quality. ClawScale uses managed, cloud-hosted inference to avoid these issues.

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When OpenClaw is not enough for your business

For businesses running 100+ automated operations per day or processing external user data at scale, a pure OpenClaw setup may lack the predictability and observability you need. Ask us about our custom automation solutions that combine OpenClaw with traditional workflow tooling.

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Security & Compliance

Data residency

All ClawScale data is hosted in Singapore.

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PDPA compliance

ClawScale is built with the Personal Data Protection Act (Singapore) in mind. Tenant data is fully isolated.

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Tenant isolation

Each organisation's data is stored and served separately. No cross-tenant data leakage is possible by design.

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Can't find what you need?

Reach out to us directly. We respond quickly to all support requests.

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